Ts & Cs

Terms and Conditions

Shopping with DripDrop Vapours

    1. You can Order Products in the following ways: Online via this website. We are not currently taking card details over the phone.
      1. When you place an Order for a Product in any of the ways described above (“Order”) you are offering to buy it for the price stated, subject to these Terms.
  1. When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
  2. DripDrop may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.
  3. All new Orders are deemed separate and each is treated individually.

Price

  1. The price for each product is shown on DripDrop.
  2. We always try to make sure that the prices on DripDrop are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.
  3. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
  4. Prices are quoted on DripDrop in GBP.

Payment

  1. You must pay for your Order before it is delivered. You can do so by credit card or debit card with WorldPay.

Availability

  • We try to keep DripDrop as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

RETURNS & REPLACEMENTS

  • The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. e-liquid– As the product is an oral product once used it cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price.

Delivery

  • You will be notified of the delivery costs automatically before you submit your credit card details.
  • DripDrop aims to deliver products within 1-3 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.
  • Orders are dispatched by Royal Mail. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.
  • We will make every effort to deliver within the time stated on DripDrop but we will not be liable for any loss caused to you by late delivery.
  • Please order from DripDrop with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
  • This does not affect your statutory rights as a consumer.

Copyright

  • DripDrop does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
  • The copyright in DripDrop and the content of all the software, web site and pages relating to the DripDrop web site is owned by, or licensed to DripDrop Limited, unless otherwise specified and may not be used, copied or altered without our expressed consent.
  • Copyright extends to the design, look and feel of DripDrop, all photographs on it and its marketing materials.
  • You may use DripDrop for private and personal non-commercial use only – i.e. to view, copy and print portions of DripDrop for the sole purpose of placing orders. The materials on DripDrop may not be used for any other purpose.
  • DripDrop does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on DripDrop.

Privacy and Data Policy

  • DripDrop makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
  • When you place an Order, we may ask you for certain information and you may submit personal data to DripDrop (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
    1. process your order
    2. provide you with an up to date, efficient, and reliable service
    3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with chosen credit agencies
    4. open and run your account
    5. administer prize draws
    6. Provide a more personal shopping experience.
  • By making an order and submitting your data you agree to this use.
  • We will never collect sensitive information about you without your explicit consent.

Marketing Communications

  • If you have ordered products from the DripDrop web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
  • If you are an existing customer we will continue to keep you informed unless you tell us not to.
  • If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we’d like to keep you informed of the developments on DripDrop.
  • We do not sell, trade or rent your personal information to other companies.
  • DripDrop will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.

Cookies

  • In Order to improve our service and DripDrop we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited DripDrop before) is recorded on your hard drive and used by us to improve DripDrop and the products and services available to you.
  • If you do not wish for us to use cookies when you use DripDrop please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.

Your Privacy

  • ” If you have any questions or comments about privacy or the DripDrop privacy policy, or if you already have submitted information that you do not wish us to have or if you think that DripDrop has cookies or data about you that you don’t want us to use or that is incorrect please contact us at DripDrop@post.com and the information will be corrected as soon as possible or removed from our database as you request.

Refunds

  • E liquid-Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not only able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order. We don’t accept e liquid returns based on someone simply not liking a taste.
  • Mods & Tanks-We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not be opened. We will refund the cost of the items; however shipping charges are non-refundable.
  • We will try to attend to all returns as soon as practically possible.
  • Please note that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.

Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an order with DripDrop. (E-Liquid is not covered as we cannot accept returns on consumables) If you are unhappy with a hardware item when you receive it or if you simply change your mind please return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.
  • We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will only have to pay for the return postage of the Products.

Faulty Products

  • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.
  • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
  • You will only have to pay for the return postage of the Products.
  • For help with items later than 30 days after your initial purchase please email us for more information.
  • This does not affect your Statutory Rights.

Returning Unwanted or Faulty Products

  • Please contact us by email DripDrop@post.com to inform us of your wish to return products.
  • We may allocate you with a returns code which should be included with the package to improve processing of your return.
  • We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: DripDrop Vapour Customer Returns, 8 Brookside, Red Marsh Ind Est, Thornton-Cleveleys FY5 4EZ, United Kingdom
  • You will be responsible for the returned products until they reach us.

DripDrop Responsibilities

  • DripDrop has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on DripDrop or contact us for exact sizes.
  • DripDrop shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
  • DripDrop will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.
  • Because of the nature of the Internet DripDrop provides and maintains DripDrop on an “as is”, “as available” basis and makes no promise that use of DripDrop will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
  • Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
  • You will be responsible for any breach of these terms by you and if you use DripDrop in breach of these terms you will be liable to and will reimburse DripDrop for any loss or damage caused as a result.
  • These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit DripDrop’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.
  • DripDrop will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.
  • Please read the instructions, manuals and other user documentation that comes with your products carefully.
  • These terms do not affect your statutory rights as a consumer, which are available to you.
  • Subject as aforesaid, to the maximum extent permitted by law, DripDrop excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to DripDrop and DripDrop shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
    • any incorrect or inaccurate information on DripDrop
    • any interruptions to or delays in updating DripDrop
    • the infringement by any person of any Intellectual Property Rights of any third party caused by their use of DripDrop or any product purchased through DripDrop
    • any loss or damage resulting from your use or the inability to use the DripDrop web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
    • any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong
    • any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading DripDrop, or from transmissions via emails or attachments received from DripDrop or its licensees and affiliates
    • the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which DripDrop link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
    • all representations, warranties, conditions and other terms which but for this notice would have effect. General
  •  DripDrop may refuse you access to the web site at any time if we consider it necessary.
  • DripDrop may also terminate this agreement and immediately remove, cancel or suspend access to and use of DripDrop upon breach of any part of these Terms whatsoever.
  • Termination shall be without prejudice to DripDrop Vapour’s other rights.
    * Amended – Thankyou Vern 😉
  • DripDrop acts as principal on its own account and not as an agent for you or any other person.
  • If DripDrop does not enforce any provision of this agreement such will not be considered a continuing waiver.
  • In the event that any part of these terms is held to be unenforceable, such part will at DripDrop’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.
  • These terms constitute the full agreement between you and DripDrop  and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
  • Since we are aiming DripDrop at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
  • Use of DripDrop and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.

Reaching Us

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at dripdrop@post.com or call on 01253 380081 (Monday-Friday, 9am-16.30pm, Saturday 9am-11pm)